6. REFUND POLICY
6.1 The Buyer shall obtain a Returns Material Authorisation number (RMA) from the Seller, by logging on to https://triarom.co.uk/my-account/request-warranty/ before returning any goods. Goods received without a valid RMA number will not be dealt with but stored until the Seller is contacted by the Buyer for the required information.
6.2 The Buyer shall quote the sales invoice number on which the goods were purchased, upon verification by the Seller, the Seller shall issue a RMA number which shall be valid for a period of thirty days.
6.3 The goods shall be returned to the Seller at the Buyer’s expense, sufficiently packaged so as to avoid damage in transit, with the original documentation, software and accessories. A valid RMA number should be clearly displayed on the outside of the package. The Seller shall not be liable for loss or damage whilst in transit to the Seller’s address.
6.4 If the Buyer returns the Goods in person, these Goods must be left with the Seller for testing. Goods will not necessarily be tested whilst the customer waits. An RMA number will be issued upon receipt of the sales invoice number. No Goods can be left without proof of purchase. Upon receipt of the goods by the Seller, the Seller shall repair or replace at the Sellers discretion and shall be returned to the Buyer’s original invoice address. Goods received by the Seller which are damaged, incomplete or not of the Seller’s origin shall not be processed and arrangements for their return to the Buyer, at the Buyer’s expense, shall be made.
6.5 In the event that the goods are returned and subsequently tested and found to be free of any faults the Seller may make a minimum charge of £10.00 plus VAT to cover the cost of testing, and Buyer shall also pay the return carriage charge. No goods shall be returned without payment of these charges. In the event that payment has not been made within 21 days of notification of the no fault found charge, the goods shall be disposed of without any liability to the Seller.
6.6 The Seller shall reserve the right to refuse to restock any goods which have been:
i) Supplied in accordance with the Buyers order.
ii) Returned incomplete.
iii) Returned not in manufacturers packaging or with defaced packaging.
iv) Returned in a non-re-saleable condition.
6.7 Goods that are returned for restocking will be charged a minimum of 10% restocking fee (mm. £5 plus VAT) and a testing charge of £10.00 plus VAT. The Seller shall reserve the right to refuse to restock any goods which are incomplete and/or not in their original packaging.